FAEDA customer app
Customer support converts problems into evidence-backed actions.
Handles missing item, wrong item, damaged/stale, late delivery, overcharge, rider behavior, shop behavior, fake listing, payment issue, refund, and replacement status.
Aasaan alfaaz: customer pehle request karta hai, seller proof deta hai, phir payment/delivery safe partner flow se hoti hai.
Today
need
Near
seller
Safe
proof
Before anything is final
Request first, proof first, customer approval first.
Eggs missing from order. Upload photo/receipt and request replacement or refund review. This screen can prepare the request and show safe next steps. It cannot secretly take payment, hold stock, send a rider, release money, or punish anyone without proof.
Customer shortcuts
SwipeTry it now
Tell FAEDA what your family needs.
Save a request first. FAEDA can route it to a shop, vendor, helper, home chef, pharmacy, service provider, or group buying lane. This does not create payment, delivery, or stock hold by itself.
Best next route
Rider/helper
Customer needs someone to buy from nearby with a budget cap.
Next step
Errand request
Safety
No spending above budget without customer approval.
Ready check
100% request ready
People involved
Who may help with this request?
What customer can do
Open issue, choose reason, upload evidence, see owner/SLA, and track correction, replacement, refund, or rejection.
Use safe chat/call request without bypassing authentication or evidence.
Receive closure certificate and next available action.
What seller must do
Respond with shop/rider/payment evidence and correction proposal.
Cannot silently close issue, punish customer, or reverse money from support page.
Proof records
Keep these proof records separate.
Safe actions on this screen
Open issue
Upload proof
Request call
Track remedy
Close case
Safety checks before public use
Support does not bypass auth
Raw backend errors hidden
Refund/replacement remain gated
What FAEDA will not fake
FAEDA will not show fake wallet balance
No money moves until licensed partner proof exists
Seller stock is not held until seller confirms
Rider is not assigned until dispatch is approved
Refund or replacement needs review first
Private seller cost is never shown to customer
Other families' data stays private
No trust penalty without proof review
Next safe steps