Customer intake
Customer selects issue, item, note, preferred outcome, and attaches photo/voice evidence.
CCQ-017 customer issue loop completion
Connect every customer issue to proof before action.
Customer issues must link to delivery, receipt, and payment evidence. This page opens support review for missing, wrong, damaged, late, overcharge, behavior, fake listing, or payment issues without automatic refund, replacement, penalty, or payout reversal.
Hard boundary
Complaint is not refund, replacement, penalty, or payout reversal.
This gate creates support evidence only. Refund/replacement approval, partner execution, callback, ledger, settlement, rider/shop penalty, and public trust change remain later controlled gates.
Proofs
0
Issues
0
Pay
Pending
Value
PKR 1,670
Issue gate state
Loading receipt, delivery, and payment evidence for issue support.
Step 1
Choose receipt proof source.
No free-floating complaint. Every issue must point to a handover proof and source order.
Evidence links
Receipt, delivery, and payment are visible together.
Receipt evidence
LOCAL-HOP-RECEIVED-LOCAL-OD-DEMO-001
OTP-4101 demo customer OTP evidence
PHOTO-LOCAL-HOP-RECEIVED-LOCAL-OD-DEMO-001 package/condition photo reference
QR-LOCAL-HOP-RECEIVED-LOCAL-OD-DEMO-001 scan reference
Delivery evidence
LOCAL-DSP-RIDER-LOCAL-PAY-DEMO-001
Shop pickup -> Mohallah checkpoint -> Customer street drop
Customer street area only; precise home location masked
Payment evidence
LOCAL-PAY-PARTNER-LOCAL-AV-DEMO-001
Partner/COD evidence will be reviewed if available
Step 2
Choose item and issue type.
Step 3
Customer note and preferred outcome.
Issue draft preview
Open review, not money movement.
Issue: Missing item
Owner: Shop response + packing proof review
Item: Fresh milk
Outcome requested: Ask shop to correct
Shop/provider review
Shop/provider responds with packing proof, receipt, substitute note, condition response, or correction proposal.
Rider/logistics review
Rider route, failed attempt, pickup, masked contact, and handover timeline are checked when relevant.
Payment evidence review
Payment ops checks COD/Upaisa/SBP intent, amount mismatch, statement, callback later, and reconciliation path.
Support decision
Support can recommend correction, replacement approval, refund approval, rejection, escalation, or closure.
Runtime locks
Support packet cannot secretly punish or pay anyone.
issue review evidence onlylinks to receipt evidencelinks to delivery evidencelinks to payment evidence when availableno automatic refundno automatic replacementno automatic penaltyno payout reversalno wallet creditno final trust penalty
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