Remedy execution split

Split approved remedy into the right safe lane.

After support approval, FAEDA routes the case toward replacement, refund finance, shop correction, or escalation. This page prepares downstream drafts only.

Execution boundary

Split is not execution.

This gate creates the correct remedy route. Replacement stock, rider dispatch, refund finance, partner rail, ledger posting, and trust impact still need their own later approvals.

Approvals

3

remedy decisions

Replace

1

replacement lane

Refund

1

finance lane

Value

PKR 850

candidate value

Loading

Loading approved remedy and settlement evidence.

Step 1

Select approved remedy.

In production these packets come from the approval gate. The split cannot start from a raw complaint.

Step 2

Check split readiness.

Readiness

Needs one proof

Issue linked

Customer item selected

Support checker decision present

Shop replacement stock not confirmed

Dispatch draft not created

Step 3

Choose execution lane.

Step 4

Assign draft owner.

Owner assignment is a draft label here. Real role permissions and task queues come later.

Creates

Replacement draft packetStock precheck requestReplacement handover requirement

Blocked

No stock mutationNo rider dispatchNo customer chargeNo settlement release
1

Approved remedy decision

Comes from refund/replacement approval gate. It is a permission to route, not execution.

2

Split into correct lane

Replacement, refund, shop correction, or escalation gets its own evidence packet.

3

Prepare downstream draft

Stock, dispatch, finance, partner, or support closure gets a draft only.

4

Later gate executes

Real stock, dispatch, refund, partner callback, ledger, and trust impact remain separate.

Source evidence

Split must remain tied to receipt and settlement truth.

Settlement review

CSSR-DEMO-SETTLEMENT-REVIEW-001

03-Jul-2026, 6:52 pm

PKR 1,670
Fresh milk1 1 litre
Atta1 5 kg bag
Eggs1 12 pack

Runtime locks

Downstream drafts do not touch money, stock, or trust.

No automatic refundNo wallet creditNo partner rail executionNo inventory movementNo replacement dispatchNo ledger postingNo COD adjustmentNo shop payout reversalNo rider penaltyNo customer trust penalty