Issues
1
open problems
Refund / replacement proof
Close a problem only after proof is checked.
If an order has a problem, FAEDA shows what proof exists, what remedy is possible, and what still needs review before refund or replacement is final.
Customer safety rule
Proof note is not automatic refund or replacement.
This page can prepare a final proof note. It cannot move money, send stock, assign rider, release settlement, credit wallet, or punish anyone by itself.
Proof notes
Pending evidence
saved reviews
Replace
Pending evidence
item path
Refund
Pending evidence
partner proof
Current status
Select an approved issue packet, choose replacement or refund, then create a remedy completion certificate packet.
Step 1
Choose the customer problem.
Refund or replacement starts from a real issue, not from a random button.
Step 2
Check linked order and proof.
Receipt evidence
LOCAL-HOP-RECEIVED--LOCAL-OD-DEMO-001
Handover proof should carry OTP/photo/QR, timestamp, actor, location, and confirmation.
Delivery evidence
LOCAL-DISP-DEMO-001
Dispatch route, pickup actor, ETA, and failed-attempt reason stay linked.
Payment evidence
LOCAL-PAY-PARTNER-DEMO-001
Partner-powered payment intent or COD evidence is only an evidence source.
Step 3
Choose remedy branch.
Both branch requirements
Replacement and refund stay fully visible before action.
The selected branch below becomes the active certificate path, but both required chains are always visible for review.
Replacement chain
Replacement stock confirmation: READY_FOR_HUMAN_CONFIRMATION
Replacement dispatch approval: DISPATCH_APPROVAL_REQUIRED
Replacement handover proof: PROOF_REQUIRED_AT_HANDOVER
Refund chain
Refund maker-checker: MAKER_CHECKER_REQUIRED
Partner refund draft execution: PARTNER_DRAFT_ONLY
Callback intake: CALLBACK_EVIDENCE_REQUIRED
Settlement / ledger posting: LEDGER_POSTING_AFTER_VERIFIED_CALLBACK
Shop + support
Replacement stock confirmation
Replacement item, quantity, condition, freshness, and packing proof are recorded before dispatch.
Blocked here
No stock ledger movement, no customer charge, no silent substitution.
Dispatch checker
Replacement dispatch approval
Pickup actor, ETA, route, masked contact, and proof requirement must be approved.
Blocked here
No rider dispatch without dispatch gate and human approval.
Customer + rider/shop
Replacement handover proof
OTP, photo, QR, timestamp, actor, location hint, and customer confirmation close the replacement delivery proof.
Blocked here
Proof alone does not post ledger, release settlement, or apply final trust penalty.
Step 4
Select reviewer role.
This reviewer label goes into the closure certificate packet.
Runtime locks
This completion gate cannot move real-world value.
No automatic refundNo automatic replacementNo wallet creditNo live partner callNo payout reversalNo inventory mutationNo rider dispatchNo ledger posting without callbackNo settlement releaseNo final trust penalty
Connected steps