1
Maker review
Support officer checks issue type, customer evidence, receipt link, and requested outcome.
Refund / replacement approval
Approve the right remedy without moving money yet.
Support can approve correction, replacement review, refund review, rejection, or escalation. FAEDA still keeps payment rail, wallet, replacement dispatch, inventory, and trust penalties behind separate gates.
Approval boundary
Approval is not execution.
A support checker can approve the next route, but this page cannot refund, credit wallet, reverse payout, move stock, dispatch rider, or punish shop/rider.
Issues
3
demo support packets
Ready
1
checker-ready
Blocked
2
evidence gaps
Value
PKR 1,670
source evidence
Loading
Loading issue source evidence for approval review.
Step 1
Select issue packet.
In production these come from the issue intake gate. This demo uses safe support packets and links back to settlement evidence.
Step 2
Check evidence readiness.
Evidence score
Needs one proofCustomer note present
Item selected
Receipt linked
Photo requested
Shop response pending
Replacement stock not confirmed
Step 3
Choose approval decision.
Step 4
Checker identity and decision packet.
Maker and checker must be separate in production. This demo records the selected checker label only.
2
Shop/rider/payment proof
Required lane owner adds response or gap note before final decision candidate.
3
Checker decision
Different checker approves correction, replacement review, refund review, rejection, or escalation.
4
Next gate handoff
Replacement, refund, settlement hold, or support closure moves to its own controlled page later.
Source evidence
Approval must point back to receipt or settlement truth.
Settlement review
CSSR-DEMO-SETTLEMENT-REVIEW-001
03-Jul-2026, 6:52 pm
Fresh milk1 1 litre
Atta1 5 kg bag
Eggs1 12 pack
Runtime locks
Even approved decisions are not money or inventory execution.
No automatic refundNo wallet creditNo partner payout reversalNo COD adjustmentNo replacement stock mutationNo rider penaltyNo shop rating penaltyNo public blameNo support closure without reason
Next connected gates