FAEDA customer app
Every order shows the full path from need to closure.
Customer sees inquiry, quote, acceptance, confirmation, stock reservation, payment intent, dispatch, handover, receipt, issue, refund, replacement, and closure.
Aasaan alfaaz: customer pehle request karta hai, seller proof deta hai, phir payment/delivery safe partner flow se hoti hai.
Today
need
Near
seller
Safe
proof
Before anything is final
Request first, proof first, customer approval first.
Where is my order, what is pending, and who owns the next action? This screen can prepare the request and show safe next steps. It cannot secretly take payment, hold stock, send a rider, release money, or punish anyone without proof.
Customer shortcuts
SwipeTry it now
Tell FAEDA what your family needs.
Save a request first. FAEDA can route it to a shop, vendor, helper, home chef, pharmacy, service provider, or group buying lane. This does not create payment, delivery, or stock hold by itself.
Best next route
Rider/helper
Customer needs someone to buy from nearby with a budget cap.
Next step
Errand request
Safety
No spending above budget without customer approval.
Ready check
100% request ready
People involved
Who may help with this request?
What customer can do
Understand current status, next action, owner, SLA, and blocked reason.
Open receipt, support, rider, payment evidence, and remedy pages from one timeline.
Avoid confusion between draft, approval, execution, callback, ledger, and closure.
What seller must do
See their own next action without seeing private customer or finance internals.
Keep evidence linked to original source record.
Proof records
Keep these proof records separate.
Safe actions on this screen
View status
Open next action
Upload proof
Raise issue
Download receipt
Safety checks before public use
Timeline cannot skip gates
Internal cost hidden
Each status has owner and reason
What FAEDA will not fake
FAEDA will not show fake wallet balance
No money moves until licensed partner proof exists
Seller stock is not held until seller confirms
Rider is not assigned until dispatch is approved
Refund or replacement needs review first
Private seller cost is never shown to customer
Other families' data stays private
No trust penalty without proof review
Next safe steps