SKQ-020

Refund / replacement

Proposal only

Aasaan alfaaz

Seller yahan replacement propose, refund review accept, claim dispute, partial remedy, ya approval wait kar sakta hai. Is screen se paisa, stock, trust, ledger, settlement, ya final closure move nahi hota.

State

Replacement proposed

Choice

2/5

Drafts

0

Source evidence reply

Seller response is a remedy proposal only. No refund, replacement, ledger, wallet, settlement, trust, or stock movement happens here.

Milk 2L
atta 5kg
eggs 12

Seller proof summary

Seller has replied with proof references. No refund/replacement is confirmed yet.

Seller stance

Replacement proposed

Seller can offer replacement review, but replacement is not fulfilled here.

Response options

Choose proposal lane

Response packet

Safe, structured answer

Seller-safe remedy preview

Replacement proposed

Items

Milk 2L / atta 5kg / eggs 12

Issue

missing_item

Evidence state

proof_ready

Response state

Replacement proposed

Proposal

Replace missing item after support/customer approval.

Replacement

Replacement stock needs fresh availability confirmation before fulfillment.

Refund

Refund review can continue only through finance, partner draft, maker-checker, callback, and ledger gates.

Customer message

We can propose a correction for review. FAEDA support will confirm the final remedy after proof checks.

Hard locks

Proposal is not execution

Seller Refund / Replacement Response is a proposal screen only; it does not approve or execute refund or replacement.
Seller cannot create wallet credit, move money, reverse payout, release settlement, edit partner callback, mark paid, or post ledger from this screen.
Seller cannot move real inventory, reduce stock, create GRN, ship replacement, close order, or complete delivery here.
Seller cannot punish customer, rider, helper, staff, or shop trust score from this screen.
Customer-safe message must not expose phone numbers, exact address, family data, private payment details, provider credentials, internal notes, or unrelated orders.
Final remedy still needs customer/support approval, replacement fulfillment draft, refund finance draft, maker-checker, partner callback evidence, settlement/ledger posting, and closure review.

Next controlled gates

Evidence replyCustomer approval gateReplacement fulfillment draftRefund finance draftRemedy completionDaily shop report