SKQ-018

Issue Desk

Seller review, no closure

Aasaan alfaaz

Seller missing, wrong, damaged, late, overcharge, behavior, fake availability, ya payment issue ko review karta hai. Is screen se refund, replacement, penalty, payout, ya complaint close nahi hoti.

Issue

Missing item

Proof

3/7

Drafts

0

Source settlement/order packet

Issue Desk is seller-side review only. No final refund, replacement, penalty, or closure happens here.

Milk 2L
atta 5kg
eggs 12

Issue type

Review state

Reported

Issue has been reported and seller can start a safe response note.

Evidence checklist

What seller should check

Seller response draft

Position and message

Resolution candidate only

Seller can propose next step. Execution belongs to SKQ-019/020 and later approval gates.

Seller-safe issue preview

Missing item

Items

Milk 2L / atta 5kg / eggs 12

Issue type

Missing item

Review state

Reported

Customer claim

Customer says one item is missing from the handover packet.

Seller position

Seller will check packing count, bill line, handover proof, and stock hold before replying.

Evidence needed

Packing photo/reference, bill proof, stock proof, handover proof, and customer photo if available.

Next step

Prepare seller evidence reply before any refund/replacement response.

Hard locks

Issue desk is not closure

Seller Issue Desk is review and response drafting only, not final dispute resolution.
Seller cannot approve refund, execute replacement, reverse payout, release settlement, post ledger, create wallet credit, close complaint, or downgrade trust from this screen.
Seller can prepare a position and evidence request, but final liability, remedy, penalty, refund, replacement, and public review changes need later gates.
Payment issues stay partner/reconciliation/maker-checker gated; seller cannot edit callback, COD deposit, paid status, invoice, statement, or ledger truth.
Seller cannot see customer phone, exact address, family names, private wallet data, bank details, internal support notes, or unrelated orders.
No inventory movement, stock correction, tax filing, report export, delivery completion, support ticket closure, rider penalty, or customer compensation happens here.

Next issue gates

Seller settlementSeller evidence replyAdmin escalation hookRefund / replacement responseCustomer approval gate laterCustomer support loop