SOS+ failure-mode lock

FAEDA SOS+ Emergency Governance

SOS+ is not a raw panic button. It is a guarded emergency coordination system built for wrong taps, wrong symptoms, facility mismatch, surge overload, offline use, and privacy protection.

Back to Health OSOpen OS launcher

Basic safety for all. Premium coordination for families who can afford it.

Upper-level families can receive concierge, hardware, partner coordination, and readiness reviews. They still cannot bypass clinical triage or claim guaranteed rescue.

Cancel-safe SOS
Human review
Facility matching
Surge controls

Wrong button pressed

A child, elder, or panicked user taps SOS by mistake.

3-second hold10-20s cancel windowI am safe buttonfalse-alarm reviewno penalty on first mistake

Wrong or minor symptom

A mild symptom is entered as emergency, or voice is misunderstood.

severity bucketssimple questionsvoice confirmationhuman review for unclear casesno AI diagnosis

Hospital cannot handle case

Nearest hospital lacks ICU, oxygen, pediatric, maternity, cardiac, or lab support.

facility capability registryreadiness heartbeatstale-status warningroute by capabilitypartner confirmation

Rush of SOS presses

Panic, flood, heatwave, rumor, or abuse creates too many alerts.

priority queueduplicate mergezone surge modecallback queuehuman commander

No signal or low battery

User cannot reach the internet during a real emergency.

offline emergency cardstored contactsHealth ID QRSMS/call fallbacksync later

Privacy panic

Emergency data could expose health, family, money, or location details.

minimum data packettime-limited accessreason requiredaudit trailpost-event review
Severity separation

FAEDA separates note-taking, urgent help, and emergency coordination. AI can assist intake, but it cannot diagnose or become the final authority.

L0
Info
Education or health note
L1
Low
Routine doctor or pharmacy path
L2
Urgent
Same-day clinic/telehealth draft
L3
Emergency possible
Human desk or official guidance
L4
Emergency likely
Contact cascade + partner request draft
L5
Confirmed critical
Highest available approved workflow
Facility matching

The nearest hospital is not always the right hospital. SOS+ needs a live capability registry before it can recommend partner routing.

Emergency open/limited/closed
ICU availability
Oxygen status
Pediatric support
Maternity support
Cardiac/ECG support
Lab and imaging
Pharmacy status
If facility status is stale, FAEDA must warn the user and require direct verification with the hospital or official emergency service.
Free

Basic SOS Profile

All families

Emergency contacts
Offline emergency card
Health ID QR
Official emergency guidance
No concierge, no private ambulance coordination, no hardware.
Paid / sponsored

SOS+ Assisted

Paying or sponsored families

Human support desk
Family contact cascade
Emergency packet draft
Partner clinic coordination
No guaranteed ambulance, doctor, admission, or bed.
Premium

SOS+ Elite Family

Upper-level families

Wearable/button kit
Priority human call-back queue
Partner ambulance request
Family command-room view
Cannot bypass clinical triage or public critical-case priority.
Donor funded

Sponsored Lifeguard

Vulnerable homes and schools

SOS+ Assisted for elders
Disabled-user support
School safety profile
NGO/donor governance
No luxury concierge; built for protection and access.
Claims blocked from public launch
No guaranteed ambulance time
No guaranteed hospital bed
No AI diagnosis
No automatic medicine change
No silent record sharing
No automatic wallet, Cometti, Zakat, Sadqa, or insurance release
Launch sequence
1

Phase 1: Basic emergency profile, contacts, cancel-safe UI, and offline card.

2

Phase 2: SOS+ Assisted pilot with human support desk and no auto-dispatch.

3

Phase 3: Facility capability registry and hospital readiness heartbeat.

4

Phase 4: Elite hardware pilot for paid families after device/liability review.

5

Phase 5: Sponsored Lifeguard for vulnerable homes, schools, and elder care.

Premium model without unfairness

Upper-level families can fund premium SOS+ because they need readiness and can pay for coordination. FAEDA should also keep Basic SOS open and use sponsorship to bring SOS+ Assisted to elders, disabled users, schools, and families who cannot afford it.

Planning preview. Not medical advice.