Trust center

How FAEDA keeps buying safe

Public users see simple truth: who is verified, what is confirmed, where the rider is, and what happens if something goes wrong.

Confirmation before action

FAEDA can prepare drafts, requests, and tracking. Seller/rider/payment steps do not become final until the right person confirms.

Seller identity

FAEDA shows checked shops, street vendors, home chefs, pharmacies, and service providers with simple public trust signals.

Stock confirmation

Products shown are a public preview. Seller must confirm stock, price, expiry, timing, and availability before final order.

Rider visibility

Customer sees pickup, rider route, handover proof, and issue path instead of blind delivery promises.

Family privacy

Private basket, phone, payment status, and family permissions must never be shown to sellers or riders.

Payment honesty

FAEDA public launch shows COD and licensed partner-powered payment readiness only. It must not call itself a bank or show a made-up balance.

Help paths

Order issueWrong item, missing item, quality concernShop issueFake stock, inactive seller, wrong listingRider delayPickup late, route changed, handover concernPayment questionCOD, partner rail, refund or hold status

Public safety lines

No independent FAEDA balance claim on public screens.
Cash, COD, and licensed partner payments must be shown honestly.
Medicine wording stays safe: prescription proof and pharmacist confirmation first.
Voice, QR, and offline actions create drafts before final confirmation.