Payment exception desk
Stop mismatch, reversal, and delayed callback cases.
This desk opens a hold case from reconciliation evidence and keeps final ledger posting blocked until a human resolution is recorded.
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Cases
0
Open
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Escalated
Current status
Exception desk runtime not loaded yet.
1. Desk readiness
Every exception holds final posting.
Reconciliation
missing
Statement line
missing
Exception case
missing
Final posting
blocked
2. Create exception
Run a controlled mismatch/reversal case.
3. Latest case
Hold, escalate, or clear for final review.
Exception locks
Desk actions never move money.
Opening a case applies a hold to final ledger posting and public settlement display.
Escalation and resolution write audit evidence only; they do not call the provider or execute payout.
Resolve means cleared for the next final-ledger-review gate, not paid, settled, refunded, or reversed.
No ledger posting, wallet mutation, payout, reversal, refund, bank transfer, or order mutation happens here.