Damage / shortage / dispute gate
Review evidence before anyone is blamed or paid.
This gate captures shortage, damage, wrong item, refusal, late delivery, condition risk, and failed-delivery escalation evidence.
2
Exceptions
8
Checks
0
Disputes
Current status
Review damage/shortage/dispute only. No refund, penalty, payout, ledger, or settlement.
1. Exception queue
Variance and failed-delivery cases enter here.
2. Evidence subject
Carrier, receiver/source issue, and custody chain.
CRH-DEMO-VARIANCE-ORDER
Verified Mohallah Rider
Ali Sabzi Wala / local shop to Mohallah family doorstep
Source
handover_variance
Issue
One vegetable bag crushed; package count matched but condition variance noted.
Evidence
OTP matched. Receiver accepted but one item looked damaged.
Packages
4 bags / packets
3. Dispute decision
Completion review, hold, response, or escalation.
4. Dispute record
Record evidence and recommendation only.
5. Dispute checks
Confirm no finance mutation.
Runtime locks
Dispute evidence is not remedy or settlement.
Damage / shortage / dispute gate records evidence and recommended next control path only.
It must not assign final blame automatically.
It must not create refund, replacement, penalty, payout, ledger, settlement, payment release, GRN, invoice, or inventory movement.
Dispute evidence must preserve the custody chain from pickup through arrival and handover/failure.
Accepted dispute can move to completion review only with variance notes attached.
Unresolved dispute stays held or escalated until FAEDA Team reviews evidence.
Recent disputes
Local dispute packets.
Next locked step
Delivery Completion Review Gate.
Completion review can close delivery only after clean handover or accepted dispute evidence. Money still waits after that.