SKQ-031

Admin Escalation

FAEDA Team help hook

Aasaan alfaaz

Jab shop stuck ho, fake stock ho, wrong listing ho, seller inactive ho, ya dispute ho, FAEDA Team ko safe packet bhejna hai. Is screen se penalty, refund, delist, payment, ya trust change nahi hota.

Case

Stuck shop

Lane

Field ops

Packets

0

Admin escalation ready. This creates local review evidence only.

Escalation case

Seller-safe packet

Fresh milk, atta, eggs

Mohallah Noor - Shop delivery

PKR 1,610
Fresh milk 1 litre
Atta 5 kg
Eggs 12 pack

FAEDA Team can call/guide the seller, review the safe packet, or move the case to a human helper lane.

FAEDA Team lanes

Field ops

Helps stuck shops, training gaps, shop owner confusion, and local helper review.

0

Stock integrity

Checks fake stock, expiry, freshness, quantity mismatch, and unavailable item patterns.

0

Listing review

Reviews wrong listing, QR wording, verification labels, public price/stock claims, and shop link safety.

0

Seller activation

Handles inactive sellers, stale shop hours, repeated no-response, and seller reactivation follow-up.

0

Dispute support

Routes disputes to customer support, rider ops, payment ops, replacement/refund review, or evidence review.

0

Evidence sources

Local signals found: 0. Selected evidence refs: 3. Private raw values are not rendered here.

Create review packet

Ask FAEDA Team safely

This creates review evidence only. No call, notification, punishment, refund, delisting, or public change happens here.

Local escalation queue

No escalation packets saved yet. Use this only when seller flow needs FAEDA Team review.

Hidden from seller and packet

Family-private notes, household members, school/children details, and private home schedule
Customer wallet balance, card/bank/provider secrets, OTPs, payment tokens, and saved methods
Exact address, phone number, door notes, and full map pin until the correct dispatch gate
Admin/fraud/internal support notes, hidden risk scores, and internal investigation comments
Unrelated orders, other customer baskets, neighbor data, and previous private complaints
Supplier cost, shop margin, platform fee internals, ledger journals, and settlement rules

Allowed team packet

Case type

Stuck, fake stock, wrong listing, inactive seller, or dispute

Shop-safe context

Shop label, area, product lines, public route, and current safe status

Evidence references

Local packet IDs/counts only; no private raw values rendered

Requested help

Guide, review, hold, correction, field visit, or support routing

Severity

Watch, urgent, or critical

Boundary locks

What FAEDA Team must not mutate from this page

Boundary locks

Help is not punishment

Admin Escalation Hook creates a local review packet only; it does not create real support tickets, admin assignments, notifications, calls, penalties, delisting, refunds, replacements, payouts, or settlement actions.
FAEDA Team help cannot bypass customer consent, seller permissions, payment ops, rider ops, inventory, dispatch, ledger, settlement, trust, or complaint closure gates.
Escalation may recommend a hold/review, but it cannot mark stock fake, suspend a seller, publish a warning, or change ranking automatically.
Payment, wallet, COD, partner callback, refund, replacement, payout, and ledger issues must stay behind licensed partner, finance, maker-checker, and support gates.
Escalation packet uses customer-safe data only and must not reveal family-private, wallet, exact address, unrelated order, admin note, supplier-cost, or health-private data.
Backend scope, audit, role permission, and human review remain final authority before any real admin action exists.

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